What does fair use mean?
Each monthly plan includes a guide in hours of live translation: the hours translation is running, however many languages. A 1-hour sermon in 3 languages is 1 hour. Time paused for worship, breaks, or with nobody listening isn’t counted. Hours of live translation are the hours translation is running, however many languages. Fair use is a guide, not a cut-off: if you regularly go over, we'll talk with you about the right plan.
What are premium features?
Two-way conversation for small gatherings and speaker language switching are premium features (Premium, Ministry plan only). The Ministry plan includes them for 1 user, and you can add more users for NZ$120 a month each.
What if our event runs longer than booked?
We never cut off a service. Events are reconciled against actual use afterwards and we won’t charge more than 10% above your booking without your agreement.
What if we go over fair use?
The service keeps going and nothing is charged automatically. We’ll give you a friendly heads-up in the app at 80%, and if you regularly go over, we’ll talk with you about the right plan.
Can we use our own human interpreters?
Yes. Each interpreter gets their own channel and a six-digit PIN, and can work from anywhere on a phone or computer. They need headphones or a headset so the original doesn’t feed back into their microphone. A wired headset sounds best; Bluetooth works but can sound like a phone call while the microphone is on. Interpreters can go live once your broadcast has started.
Should we test before the event?
Yes, please. Before your first service, run a short rehearsal: start the broadcast, listen on a phone, and if you use a human interpreter, have them join from their own phone or computer with their headset. It’s the best way to check sound, connection and timing at your venue. AI languages used during a rehearsal count like any other session.
How do we pay?
By bank transfer in NZD, using your booking or invoice reference. Prices exclude GST; GST is shown before you confirm and on every invoice.
Can we cancel?
Events can be cancelled free up to 48 hours before they start. Monthly plans can be cancelled at any time, effective at the end of the paid month. See the booking terms.
Can I use it at a home group?
Yes. The minister or leader opens the Studio on their own phone, chooses “Automatic: this phone’s microphone” and starts the broadcast. Everyone listens on their own phone with earphones, using the QR code or the link you text or email them. It needs mobile data or Wi-Fi, and works best with the phone close to the person speaking. Keep the Studio open with the screen on, as locking the phone or switching apps may stop the broadcast. How preaching anywhere works
What microphone should I use on my phone?
The phone’s own microphone works well when the phone is close to the person speaking: choose “Automatic: this phone’s microphone” in the Studio. For clearer sound, especially when you move around or the room is noisy, use a OneVoice certified wireless microphone: a clip-on wireless microphone with a receiver that plugs into your phone, pre-paired and tested with OneVoice Live before it reaches you. Plug the receiver in before you open the Studio. Avoid ordinary Bluetooth headsets and microphones: they can switch the phone into call mode, which sounds like a phone call and makes translation less accurate.
How do people join?
Send them the listener link by text message or email straight from the Studio, copy and paste it anywhere, or show the QR code on your phone for people in the room to scan. They open the link, choose their language and tap Start listening, with earphones. No app or account is needed.
Can you supply the audio interface?
Yes. We can supply a USB audio interface for your sound desk, configured and tested in your sound check. It’s priced on quote. Tick “Please supply a USB audio interface” when you book.
What do attendees need?
A phone, internet access and headphones for translated audio. Listeners scan a QR code and choose their language. No app or account is needed.